© 2018 The Thirsty Dragon
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At The Thirsty Dragon, we really value your custom. These terms and conditions set out what you can expect from us when using our website or shopping through our online games store, and what to do if either our goods or service does not satisfy you.

These terms were last updated March 14th, 2018. We may update the terms from time to time so please ensure you return to this page for the current version.

Website Use

This website contains material which is owned by or licensed to The Thirsty Dragon. This includes (but is not limited to) the logo, design, layout, look, appearance and graphics. You may not reproduce any of this material without our express permission.

The information contained in our website is for general information purposes only.  While we endeavour to keep the information up to date and correct, we do not guarantee the completeness, accuracy, reliability, suitability or availability of the information, products, services, or related graphics contained on the website for any purpose. In no event will we be liable for any loss or damage arising out of, or in connection with, the use of this website.

We provide links to other websites which are not under the control of The Thirsty Dragon. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, The Thirsty Dragon takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Privacy

The Thirsty Dragon uses cookies to keep track of what you have in your basket, and to remember you when you return to our site.

The Thirsty Dragon will only ever collect the minimum amount of information from you necessary to provide a high-quality service (this includes the information you provide if you choose to sign up for an account on our website). Personal information collected while you visit our site will be stored securely and in compliance with relevant legislation.

We will never release your personal information to any external organisation for mailing or marketing purposes and will not contact you for marketing purposes without your permission.

Refund and Cancellations Policy

We hope that you love your purchase from The Thirsty Dragon.  However, if you change your mind you may cancel your order providing you meet the following conditions:

  • Notify us of your intent to cancel by email or post within 14 days of receiving your order.
  • Return the item in sealed and unopened condition within 14 days of receiving your order.

If you meet these conditions, we will provide you with a full refund or exchange for another item. Refunds will be processed to the source you used for payment and will not be made to a third party. You will be responsible for the cost of returning any items.

If any item in your purchase is faulty or misdescribed we will provide you with a full refund on its return, including any reasonable costs you incur in returning the item to us.

These terms and conditions do not affect your legal rights as a consumer. Advice about your legal rights is available from your local Citizen’s Advice Bureau or Trading Standards office.  You may also wish to access the EU Online Dispute Resolution service.

 

Products

The product images on our online games shop are illustrative only.  While we have made every effort to display the products accurately, we cannot guarantee that your computer’s display accurately reflects the actual colours.  The packaging of the product ordered may vary from the images on the item listing.

All products listed are subject to availability.  We will try to keep our stock availability updated at all times; however, if an item you have ordered is not available we will inform you by email as soon as possible and refund any payment made.

Pricing and Payment

All prices listed in our online games shop are in Pounds Sterling and inclusive of VAT at 20%. Listed prices do not include delivery charges.  Delivery charges will be calculated and displayed before you finalise your order.

You will be charged the price stated on our website on the date your order is placed.  In the event we discover that – despite our best efforts – there is an error in the price of the product you have ordered we will inform you of the error and give you the option to continue your purchase at the correct price or cancel your order.  Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.

We reserve the right to cancel an order up to the point of delivery, and if we do so we will notify you immediately.

Delivery

All items are sent by a third-party delivery and courier service with an estimated delivery date of 2 – 5 days after dispatch. We will email you to advise when your purchase has been dispatched.

At checkout you will have the option to collect your order from The Thirsty Dragon’s trading address during opening hours for zero delivery charge. We will notify you by email as soon as your order is ready to collect.

The Thirsty Dragon charges a flat fee per order. This means your order can include several items without incurring additional shipping costs.

At present we ship to the UK only.

All items will be your responsibility from the time they are delivered to the address you gave us (this is considered completion of delivery).  Please contact us if your purchase has not arrived within 7 days of dispatch.  The Thirsty Dragon accepts no liability for any additional costs incurred due to delayed, misrouted or lost deliveries.

Complaints

Your feedback is really important and we take it seriously. If you wish to make any additional comments on our products or service, please email jane@thirstydragon.co.uk including ‘Feedback’ in the subject header.  We will seek to respond to your email within 7 days.

Company Details

Registered Name: Thirsty Dragon LTD

Company number: 1107 0539

Place of Registration: England

Registered Office Address: 71-75 Shelton Street, London, WC2H 9JQ

VAT registration number: 283136993

Contact email address: sales@thirstydragon.co.uk